Call Center Management/Customer service support both inbound and outbound telephone calls emanating in America will be answered by our people in India (Routing through our facility in USA through Toll Free Numbers like 1-800/888 number which can be locally dialed by anyone in USA) and with satisfactory good quality service and better/more efficient and more prompt response, very efficient and prompt transfer of All data from Client to Call Center and Viceversa.

 FEATURES (click here)

*Offering our Call-Centre Services
*Managing it right through as you would do if on your own
*Taking you to the limits of Customer Care through our advanced Customer centric   Call-Centre Management.
*To start with, we will customize and setup our Call-Centre Services to suit your   Business need, upon understanding your needs; Our expert team will assist you   through out.

Our Call-Centre will provide the following services on your-behalf: Receive all incoming calls from your customers who are looking for Services/Support on your products that would include:

1. Prospect Inquiries
2. Marketing support
3. Technical support
4. Help-Desk
5. Complaint Services

The Technology that our call-centre uses to service the calls include:

* Fully automated call Desks
*Fast Communication Links
*Fail-safe telecommunication systems
*Duplicated system to ensure uninterrupted call reception
*Multi-Location Connectivity to ensure fast response
*24 hours, 365 days availability

Our call canter is manned by Qualified college graduates, with Good communication skills and high language fluency. With our efficient call-centre management, you are assured of:

*Immediate, faster and superior responses to your customers
*24 hours / 365 days uninterrupted customer services
*efficient responses by our well-trained, highly motivated, and highly skilled   call-centre executives
*Fully Backed-up call response canters

In addition, we have software technologist in our call-centres who can help setting-up your automation needs based on our response systems through:

*Up-linking our customer response system to your manufacturing, marketing,   training, and support locations with a Close-loop monitoring system 
*Developing software applications to inter-link various distribution points in your   organization to provide up-to the minute customer responses information.
*Building customized data-ware-housing solutions integrated with our customer   Inquiry / responses system

Using our call-centre services, guarantees you with:

*Lowest cost ratio on per-call/response
*Highest availability ratio of per-customer / Response factor
*Zero overheads on customer response activity within your organization
*No cost overruns; since the entire service will be operating on a fixed charge basis
*No infrastructure requirements at your end; since the full call-centre is owned and   managed by us
*Ready-to-start resources with absolute minimum setup time
*Use of latest technology in telecommunications and customer-care
*High-level of call pickup / customer response ratio

Our call-centre infrastructure is equipped with:

*Inbound and outbound telemarketing services directly in line with what the client   requires.
*24 hour seven days a week
*Key Performance Targets observations:
    cost vs budget, cost per contact, cost per sale/Response,   average handling time     and work rate
*Supervisory Vs Call-Executives Ratio:
    Depending on Services selection, anywhere from 1:3 to 1: 8 
*Contact Management System: 
    Proprietary contact management system which can be tailored to suit
    individual campaigns / Services